From the outset my experience was positive and I found MAS to be reasonable, professional, and knowledgeable. I was pleased with their service, would use them again, and will recommend them to others.
I live in Chicago where there are several plumber options but contacted MAS based on their good reviews and extensive history in the business. I needed to replace a hot water heater and a booster pump in my residence. MAS was not the lowest estimate, but they worked with me to lower their price - I agreed to purchase the replacement units directly and they would handle the install. I was able to find a proper affordable replacement with their guidance and they were easy to negotiate with and completely reasonable. Scheduling with Barb was easy - she is very professional and responsive. Tony, Matt and Ryan who did the work were polite, transparent and helpful. They not only did a good installation, they answered all my questions thoroughly, gave advice, and even did some work beyond the scope of what had been discussed to improve my set up without my having asked. On top of all this, at the end they noted it had taken them less time and materials then originally estimated and they lowered the price by several hundred. It went about as smoothly as I could have hoped and I genuinely appreciate their good work and great approach. I am confident I made the right choice to go with MAS and won’t hesitate to use them in the future.
Lana Wolf
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December 06, 2024
First of all, I like to Thank Candy for getting me a person so fast and listening to my problem.
Second I would like to Thank Barb, for assisting me with my phone Situation.. She was very nice and apologetic. Both ladies got me someone out here the same day Hats off to them
Third is Tyler E., Called me told me he would be here in 20 minutes and he was looked at the situation. Told me everything that had to be done very polite and efficient. I was all smiles.😀😀😀
I would recommend MAS Plumbing.
Thank you for a GREAT STAFF.👍👍👍
Jesus Franco
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December 05, 2024
I was assigned Tony as my plumber. He was fantastic! He arrived on time and communicated with me often about his ETA. He was fast! Very experienced! I needed a new stub out cut from the pipe that’s in the wall for my bathroom sink. I highly recommend MAS. I was a first time customer and will be using MAS in the future and requesting Tony to be the one that comes by.
Chris English
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November 07, 2024
MAS Plumbing came out to look at my ejector pump the same day I called for service. Frank from MAS called ahead to let me know he was on his way and showed up right on time. Frank was very cordial and respectful of my home. He answered all of my questions patiently (I had a lot of questions) and performed the exchange of ejector pumps quickly and efficiently. Frank was a consummate professional and if my experience is any indication of the type of people MAS hires, you can’t go wrong with their service. I look forward to working with MAS again in the future.
Dan F
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November 13, 2024
Scheduling was easy, and office staff was professional understood my needs. The plumber, Tyler, was very communicative and discussed work and pricing before work was completed. Finished product was great and seamless for me. Highly recommend MAS Plumbing for all your plumbing needs!
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4723, 820 W Lake St #208, Roselle, IL 60172, USA
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From the outset my experience was positive and I found MAS to be reasonable, professional, and knowledgeable. I was pleased with their service, would use them again, and will recommend them to others. I live in Chicago where there are several plumber options but contacted MAS based on their good reviews and extensive history in the business. I needed to replace a hot water heater and a booster pump in my residence. MAS was not the lowest estimate, but they worked with me to lower their price - I agreed to purchase the replacement units directly and they would handle the install. I was able to find a proper affordable replacement with their guidance and they were easy to negotiate with and completely reasonable. Scheduling with Barb was easy - she is very professional and responsive. Tony, Matt and Ryan who did the work were polite, transparent and helpful. They not only did a good installation, they answered all my questions thoroughly, gave advice, and even did some work beyond the scope of what had been discussed to improve my set up without my having asked. On top of all this, at the end they noted it had taken them less time and materials then originally estimated and they lowered the price by several hundred. It went about as smoothly as I could have hoped and I genuinely appreciate their good work and great approach. I am confident I made the right choice to go with MAS and won’t hesitate to use them in the future.
First of all, I like to Thank Candy for getting me a person so fast and listening to my problem. Second I would like to Thank Barb, for assisting me with my phone Situation.. She was very nice and apologetic. Both ladies got me someone out here the same day Hats off to them Third is Tyler E., Called me told me he would be here in 20 minutes and he was looked at the situation. Told me everything that had to be done very polite and efficient. I was all smiles.😀😀😀 I would recommend MAS Plumbing. Thank you for a GREAT STAFF.👍👍👍
I was assigned Tony as my plumber. He was fantastic! He arrived on time and communicated with me often about his ETA. He was fast! Very experienced! I needed a new stub out cut from the pipe that’s in the wall for my bathroom sink. I highly recommend MAS. I was a first time customer and will be using MAS in the future and requesting Tony to be the one that comes by.
MAS Plumbing came out to look at my ejector pump the same day I called for service. Frank from MAS called ahead to let me know he was on his way and showed up right on time. Frank was very cordial and respectful of my home. He answered all of my questions patiently (I had a lot of questions) and performed the exchange of ejector pumps quickly and efficiently. Frank was a consummate professional and if my experience is any indication of the type of people MAS hires, you can’t go wrong with their service. I look forward to working with MAS again in the future.
Scheduling was easy, and office staff was professional understood my needs. The plumber, Tyler, was very communicative and discussed work and pricing before work was completed. Finished product was great and seamless for me. Highly recommend MAS Plumbing for all your plumbing needs!